Bottled Market FAQs – Quick Contents

Find the wine from the market list, click Offer and fill in the form. Execute by scrolling to the base of the Offer form and clicking Send to Supplier. Offers may also be executed from a wine held on the Shortlist. (Top of the page)

I’m using another broker and have also requested bottled samples from Winescape is this ok?

Using multiple brokers to access the market can lead to double up’s on samples and in our experience confuses the sales process. We’d prefer that Buyers choose a broker that suits them and run with a single entity to source samples (hopefully that’s us). (Top of the page)

Does Winescape verify LIP on Uploaded Products?

No. The onus is on the Supplier to upload product correctly to the site. If a Supplier uploads a product and represents that the product is a 2013 McLaren Vale Shiraz then this is how Buyers will perceive that product. Sample Requests, Offers and Contracts pertaining to the product will be based on how the wine was uploaded to Winescape. If a contract is concluded on a misrepresented wine then the Buyer is entitled to withdraw. This scenario is obviously best avoided. The Wine Australia website at https://www.wineaustralia.com/en.aspx has extensive details on how wine and fruit can be represented.

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SELL

Can I apply my own company’s sample label to supply samples to Winescape leads?

This is a no. Using Winescape Sample Request labels is a condition of selling through the site. If a Bottled wine is labelled (that is with a brand label) then the Winescape label should be applied over the top of the bottled label. This condition ensures our business works but it’s also there to make sure the Buyer knows the purchase details of the wine they are tasting. Further if the Buyer wishes to offer then they need to reference the sample number on the Winescape label with the detail on the site. From experience Buyers do not offer on samples where the labels do not match the details from the site. Confusing the purchase process is an easy way to lose a sale. (Top of the page)

How do I generate a Counteroffer for Bottled wine?

Best way is to follow the email trail. If you’ve received a Offer Notice email there will be a link back to Winescape and to the Buyers Offer. After you’ve checked out the Offer scroll to the base and click the Counter Offer button. You might want to take a look at our Help section which gives a full run down on each field within the Counter Offer form. (Top of the page)

Why is it important to mark a Sample Request as Sent Samples?

In the Bottled market marking a Sample Request as Sent Samples lets a Buyer know that a sample is on the way. This enables them to delay a decision on purchase until the sample is received. If the sample is not marked as sent then the Supplier may form the view that they will proceed with other options in front of them.
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BUY NOW DEALS

How are postcodes allocated between metro and country in Buy Now Deals?

Winescape Buy Now Deals allow a Supplier to enter their own rates to ship wine through Australia. We do however make some decisions as to what postcodes apply to a metropolitan delivery and what postcodes apply to a country delivery within a given state. We also exclude any postcodes that are dedicated to post boxes or large mail delivery centre’s. If a Buyer enters one of these types of postcode into a Buy Now Deal then they will get an error message and be prompted for a delivery address that can enable a physical delivery of wine.

Winescape allocates the below postcodes as Metro. All physical postcodes (ie postcodes not related to post boxes or similar mail delivery services) are classed as country areas.

Metropolitan Delivery Postcodes

New South Wales 1000-2263, 2500-2530, 2555-2574, 2740-2786, 2890.

Victoria 3000-3220, 3335-3341, 3425-3443, 3750-3811, 3910-3920, 3926-3944, 3972-3978, 3980- 3983, 8000-8999.

Queensland 4000-4224, 4226-4299, 4225, 4226-4299, 4500-4549, 9000-9299, 9400-9596, 9700-9799

South Australia 5000-5199, 5800-5999

West Australia 6000-6214, 6800-6999

Tasmania 7000-7999

The freight rate that pops up for the Buy Now Deal I want to buy is expensive and I think I get it cheaper, can this be sorted somehow?

Yes. It is possible to make an ex works offer that suits you. A Buy Now Deal is an irrevocable offer to purchase but an offer may be rejected, countered or accepted. If anything on Winescape does not suit you then making an offer on your own terms is the way to go. Checkout Buying Bottled Wine between 3 minutes 20 and 7 minutes 20.

How do I request samples for a Buy Now Deal?

In Winescape a Supplier does not have to supply sample requests however they will usually supply if there is a reasonable chance of a sale. Check out Buying Bottled Wine from 1 minute 40 to 3 minutes 30. Hopefully you will receive a sample, taste it and then you’ll be able to float back into Winescape and be able to take up the Buy Now Deal that suits you.

OFFERS & CONTRACTS

How many times can Offers bounce between Buyer and Supplier?

10 times after which the transaction is archived. (Top of the page)

I made a mistake on an Offer – do I have to go ahead with the resultant contract?

All Winescape Contracts have a 48 hour cooling off period from the date of execution of a Contract Note. Either party is entitled to withdraw from a contract for whatever reason within this period provided that written notice is given direct to either Winescape or to the other party. Notice must be given within the cooling off period otherwise the contract is binding. (Top of the page)

The terms in Offer Assist are quite limited, are there additional terms that I can draw on?

Offer Assist is there to provide access to our most common terms and conditions. Over time we will expand access a wide range of terms and conditions when offering. For now if there’s something that needs to go into your offer give us a call. It’s likely that we will have have a clause that suits your position. (Top of the page)

What do the terms in Risk of Carriage mean?

Winescape uses Incoterms as an option for our clients to define risk of carriage. Incoterms are a series of pre-defined commercial terms published by the International Chamber of Commerce. They are a series of three-letter trade terms related to common sales practices, the Incoterms rules are intended primarily to clearly communicate the tasks, costs and risks associated with the transportation and delivery of goods. Click on the below link to view a full definition of each Incoterm. https://www.searates.com/reference/incoterms/

What is Delivery with Freight Fee?

Delivery with Freight Fee is the simplest way a Buyer can make a contribution to a Suppliers expense of delivery. It may be that a Buyer is prepared to pay $5 per case for freight on a given delivery (but no more). If a Supplier accepts a deal where a Buyer has offered a sum in the Delivery with Freight Fee box then the Supplier will pick up any fees over and above the Delivery with Freight Fee number. So if it costs $10 to get a case of wine from the Adelaide to Perth and a Buyer fills in $4 in the DWFF box then the Supplier must pay the remaining $6 per case. Liability on a DWFF transaction is with the Supplier until the wine is delivered into the Buyers facility. (Top of the page)

GENERAL

Can I be a Supplier and a Buyer for each market?

Yes. When registering you will be asked if you are interested in Buying, Selling or Both. If you select “Both” and you will be set up with access as a supplier and buyer. If you did not select this option at the time of registering please call the Winescape office and we can amend your account.
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Can I get Winescape emails sent to multiple people?

We can currently only deal with a single contact per market. If multiple people need to see emails from us the best way to achieve this is to set up a rule in your email software that specifies all correspondence from Winescape be sent through to the appropriate people. Each program will have slightly different methods but all have the capability. (Top of the page)

How do I access a copy of my concluded contract?

Contracts are emailed as a pdf upon either party accepting an Offer or Counter Offer. For Suppliers they are also filed under Sell/Bottled to Dispatch or Sell/Bottled Dispatched. For Buyers contracts are filed under Buy/Bottled to be Delivered or Buy/Bulk Delivered. (Top of the page)

How do we fulfil the contract?

Once the contract is concluded it’s up to the two parties to contact each other and fill the deal in line with the terms of the contract note. We generally don’t get involved in fulfillment because it adds a layer of complexity that need not be there (and can create confusion). (Top of the page)

I can’t find a Sample Request that I saw previously, where is it?

A Sample Request will alter it’s position in the Buy and Sell map if an action has occurred to the request and that request has been updated in Winescape. Typically a Sample Request will move if an Offer has made or the request has been rejected. So checking Bottled Under Offer or Bottled Requests Archive are the first places to look.

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We have a large company with divisions between fruit, bottled and bulk wine. How do we put our company’s expert in charge of each market?

Within Winescape a single company can set up multiple contacts to allow for key personnel to interact with the market that suits their expertise. So a viticulturist can run fruit sales, a winemaker can run bulk sales and a marketing or sales manager may run the bottled business. Contact Winescape to tailor the contacts to suit your company. (Top of the page)

What are my obligations in regards to a Tender? (as a Buyer or Supplier)

A Tender is a signal of Buyer intention. There is no obligation on either party to sell or buy on the terms contained in the Tender. Terms and sell price are down to negotiation. Our experience is that a Supplier who goes to the trouble of putting his wine to a Tender discloses their intention to deal closely to the conditions outlined. Winescape’s clientele are wine professionals. Buyer’s are not in the practice of soliciting samples based on prices and conditions that they have no intention of honouring. (Top of the page)

Why don’t Winescape deal with logistics?

From experience logistics is best organised between the parties receiving or despatching the product. Throwing us into the mix means we are just passing on messages and this can lead to mistakes or miscommunications so we don’t deal in logistics between the two parties.

What is the Cost?

Market	Condition of Charge	Commission	Payable by;
Bottled wine	All sales	10% of sale revenue (exc tax)	Supplier

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